Privacy Policy

This Privacy Policy describes how Soinix Growth Technologies LLC (“Soinix”, “we”, “our”, or “us”), including its brand HomeFluence, collects, uses, and protects your information when you use our websites, applications, and services, including, https://gethomefluence.com, and any related platforms or mobile applications (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

1. Business Information

Legal Business Entity: Soinix Growth Technologies LLC
DBA / Brand Name: HomeFluence
Primary Website: https://gethomefluence.com
Parent Website: https://soinix.com
Registered Address: [Insert Business Address]
Contact Email: [email protected] | [email protected]

2. Information We Collect

We collect both personal and non-personal information to provide, improve, and secure our services. The data we collect may include but not limited to:

a. Information You Provide to Us

Name, business name, and contact details (email, phone number, address)

Billing and payment information (processed via Stripe)

SMS consent and communication preferences

Account credentials and login data

Customer support messages, feedback, or forms

Content you upload or share (e.g., media, documents, CRM data)

b. Automatically Collected Information

When you visit our websites or use our applications, we automatically collect:

IP address, browser type, device information, and operating system

Usage data (pages visited, time spent, clicks, session duration)

Referring URLs and campaign sources

Cookies, pixels, and tracking technologies (see Section 6)

c. Information from Third Parties

We may receive information from third-party services, including:

Stripe (billing & payment verification)

Twilio (SMS & call delivery data)

Google Analytics and Meta Pixel (traffic insights)

CRM or marketing automation integrations

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Use Your Information

We use the collected data for legitimate business purposes, including but not limited to:

Service Delivery: To create and manage your account, provide CRM access, deliver websites, or enable SMS and automation services.

Billing and Payments: To process payments securely via Stripe or other payment processors.

Marketing and Communication: To send promotional offers, updates, and marketing messages (via SMS, email, or notifications).

Customer Support: To respond to your inquiries, troubleshoot issues, and provide onboarding assistance.

Compliance and Security: To comply with applicable laws, prevent fraud, and secure our systems.

Analytics and Improvement: To analyze usage trends, optimize performance, and enhance user experience.

4. Legal Basis for Processing (GDPR & CCPA)

Depending on your location, we process your information under one or more of the following legal bases:

Consent: When you opt in to receive SMS, emails, or marketing content.

Contract: To fulfill our obligations when you subscribe or purchase a plan.

Legal Obligation: To comply with tax, legal, or data protection requirements.

Legitimate Interest: For security, analytics, and product improvement.

5. Sharing and Disclosure

We do not sell or rent your personal data. We may share information only in the following cases:

Service Providers: With trusted vendors like Stripe, Twilio, and Google Analytics for processing payments, SMS, and analytics.

Legal Compliance: When required by law, subpoena, or court order.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

Authorized Consent: When you explicitly authorize sharing with another platform or partner.

All third-party vendors are required to maintain confidentiality and comply with applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to:

Track user interactions and website performance

Personalize content and marketing campaigns

Measure conversions and retarget website visitors

You can disable cookies via your browser settings; however, some website features may not function properly if cookies are turned off.

7. Data Retention

We retain your data for as long as necessary to:

Fulfill the purposes described in this policy

Comply with legal or regulatory requirements

Maintain accurate business records

When no longer needed, data is securely deleted or anonymized.

8. Data Security

We implement industry-standard safeguards, including:

SSL encryption for all website traffic

Encrypted storage for user credentials and payment data

Limited access control for employees and contractors

Regular security audits and compliance reviews

Despite these measures, no system can guarantee 100% security, and you acknowledge this inherent risk when using online services.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal information.

Correction: Request updates or corrections to inaccurate data.

Deletion (“Right to be Forgotten”): Request that we delete your data.

Restriction or Objection: Limit or object to specific data uses.

Opt-Out: Unsubscribe from SMS, emails, or marketing at any time.

Requests can be submitted via email at [email protected] or [email protected].

10. International Data Transfers

Your data may be processed in the United States or other jurisdictions where we or our service providers operate.
We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place for international transfers.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us for immediate removal.

12. SMS and Communications Policy

By providing your phone number, you consent to receive messages from HomeFluence, a brand of Soinix Growth Technologies LLC.
You may opt out at any time by replying STOP to any message.
Standard message and data rates apply. For assistance, text HELP or contact us via email.

13. Third-Party Links

Our websites may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external sites.
Please review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted on our websites with a revised “Last Updated” date.
Continued use of our Services after updates constitutes acceptance of the revised policy.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

📧 [email protected]
📧 [email protected]
🌐 https://gethomefluence.com